Frequently Asked Questions

Webinar Based Training FAQs

• How does a Webinar Based Training work? All you need is a “connected device” that supports ZOOM video conferencing. A “connected device” is simply a PC, Laptop, SmartPhone (Android or Apple) or Tablet Computer that is connected to the internet. That’s it! You will only need to install the ZOOM App or client from the internet or App Store. Watch the video below to learn more about ZOOM webinars and how to use ZOOM and access a live Webinar.

• I just logged in to the Webinar and I can’t see or hear anything. We start accepting participants into the “lobby” of the Webinar about an hour before we begin class. The camera and microphones in our studio are turned off until the instructor is ready to go live and begin class. At that time you will have no video. You may or may not see a picture of the instructor if she has uploaded one to display, or you may see the instructors name in text only. There is nothing wrong. At the scheduled start time, the camera will turn on and microphones will unmute and you will see and hear us. At certain times during the Webinar the camera and audio will be cut to reposition the set or during scheduled breaks.

• Can you see or hear me? No. To make the experience more stable, we decided not to use gallery view or to open participants microphones simply to save bandwidth. We felt this would make the audio and video smoother and faster for you. Also it allows us to use the full screen, giving you a much better detailed view of the presentation and techniques. We do encourage participants to interact with us during the Webinar. There is a chat pod that is open to all users so you may chat with us and each other. For questions, we ask you use the Q&A button to ask a question.

• How can I ask a question? The Webinar has controls and one of them is Q.A. or Q&A for Question and Answer. We ask you use this function to ask questions during the webinar. There are Q/A session structured throughout the Webinar. Feel free to ask a question at any time, but it may not be answered until the Q/A session at the end of each technique module.

• How do I practice if there are no other live students? You have a few options and flexibility with our Webinars. You can partner up with another Massage Professional in your area taking the same Webinar. This allows you both to practice the techniques been learned. During the Webinar, all techniques will be shown twice to give each pair a chance to practice. If you don’t have another Professional to practice with, you may also use a friend or family member to practice on. You can practice on the other side when repeating the techniques if you desire.

• What if I can’t find a volunteer to practice on? No problem. The Webinar is recorded and all students will receive access to the recording after the Webinar. Now you can practice at your own pace, when it’s convenient for you, as many times as you want until you have mastered the techniques.

• How do I get started? First decide the Webinar you would like to purchase. When you are ready to sign up for a class, simply go to the store. Select your Webinar you are interested in and select the date you desire. Select the option you would like for license renewal, if desired. Then check out at the store. 24 to 48 hours before the Webinar goes live, you will receive an E-mail with the ZOOM registration link. Registration is required for all attendees but is quick and simple. You only need to fill out the form. Once you are registered, you will get an automated reply E-mail from ZOOM with the link as well as the meeting ID and Password. We highly recommend writing down the Meeting ID and Password, just in case you delete your E-mail or link by accident. In most cases, simply click the link on the day and time of the Webinar and you should automatically be let in.

• What is included in the Webinar Only purchase? Purchase includes admission to 1 Live Webinar of your choice on the Date you choose, a Manual (in PDF format), and access to the live recording after the Webinar. The accompanying Manual is sent attached in an E-mail to you. It is normally sent around the same time the ZOOM registration link is sent, 24 to 48 hours before the Webinar start time. It is in PDF format. Please note the manual will be an attachment, you will need to download the manual first to view it. You may want to print the manual to have during the Webinar. The Webinar will be recorded live. About 48 hours after the Webinar, you will receive another E-mail with the link to view the recording online. YouTube hosts our Webinar recordings.

• What time do the Webinars begin? Check our Event Schedule page for dates and start times. The Webinar will open approximately 1 hour before class begins. You can enter and join the lobby and chat with other participants. There will be no Video or Audio until the Instructor is ready to go live at the listed start time.

• Is there a test at the end of the Webinar? No. There is no test at the end of the Webinar. “Attendance only” completes the requirements to get credit for the Webinar.

• What happens if I lose my connection or my device battery goes dead during the webinar? Log back in. Things happen. Dogs trip on cords. Wind knocks out power. Phone batteries go dead. We get it. If this happens to you, DO NOT PANIC. Once you are able, log back into the webinar. You will not be penalized for short interruptions in service. Just restart or grab another device and log in.

• It sounds like an echo chamber during the Webinar. Check to make sure you have only one window open with the Webinar and only logged in on one device. Check to make sure you don’t have our YouTube Live video open at the same time. This has happened before and when the participant closed all the other open webinars, the problem was solved. If you audio still has issues, trying logging out of the webinar and then logging back in.

• My video is frozen, what can I do? If the video freezes during presentation, try waiting several seconds if you can still hear the sound. Sometimes you internet connection may slow down and your system will try to adjust the video quality to avoid choppy video. This sometimes takes a moment. If you still have an issue with the video but you still can hear the sound check you internet connection. You may have a slow internet connection. We recommend running a speed test before you sign up for a webinar and again before you log in to the webinar. You can run a speed test here. (Opens in new window.) You should have at least 25 Mbps download speed for good video quality. More is better. If your speed is lower, make sure you are not sharing a connection with someone using a lot of bandwidth (playing an online game or watching streaming movies or TV for instance). If your speed is still too slow, call you internet service provider for help. There is nothing we can do to assist you with slow internet.

• My video is frozen and there is no sound. You may have lost internet connection. Check your internet connection. If you still have an internet connection, log out and log back in. Most of the time this solves the issue. If this doesn’t work, restart your device and log back in.

• I was told we would have access to a recording of the Webinar. Where can I find it? In 24 to 48 hours after the end of the Webinar we will e-mail you a link to access the video on our YouTube Channel. The Webinar is also available as an unlisted video on YouTube. If you are subscribed to our YouTube Channel you will be able to access the video immediately after the Webinar.

  Back to top